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- About the Rewards program?
- Are there any limitations on where my order can be shipped?(US/Domestic)
- Can you ship to PO BOX, APO and FPO addresses?
- Do I have to pay Sales Tax?
- Do you have a money back guarantee?
- Do you have a secure server/connection? Is it safe to use my creditcard over the Internet ?
- How do I reach customer service if I have a problem with my order or just a concern in general?
- What are my payment options?
- What are your shipping charges? (US/Domestic)
- What is Exclusive Movies?
- Do you really ship orders the same day?
- What sort of packaging do you use?
- What zone are your DVDs? Will they work in my country?
- Will AmericanAdultMovies.com show up on my credit card statement?
- Will I be put on a mailing list and receive e-mail or mail promotions?
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- About the Rewards program?
The Program is available only to AmericanAdultMovies.com users. When you register for AmericanAdultMovies.com you automatically enroll in the Rewards program. Users will earn one pleasure point for each $1.00 (dollar) in purchases to their AmericanAdultMovies.com user account on or after their Enrollment Date.
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- Are there any limitations on where my order can be shipped?(US/Domestic)
Unfortunately, yes. To respect community standards, we may restrict certain subject matter to other areas if we believe the content might be considered to be outside of the community standards. It is your responsibility to know and follow the local laws and community standards for your area when ordering from our website.
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- Can you ship to PO BOX, APO and FPO addresses?
Yes. Only with United States Postal Service, this service averages 2 to 8 business days; we can ship to PO BOX, APO and FPO addresses.
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- Do I have to pay Sales Tax?
Only if you live in CA, and it's 8.25%. There is no shipping tax.
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- Do you have a money back guarantee?
Unfortunately, we cannot accept returned items. This is the industry standard and primarily due to the fact that DVD’s and VHS’s are easily duplicated. If you have special circumstances under which you need to return any unopened items, please contact us first for a return authorization [email protected].
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- Do you have a secure server/connection?
Yes we have a secure connection. We use Verisign as our SSL certificate issuer. Furthermore, we have extensive fraud screening and security measures in place to protect your personal information and the integrity of the transactions.
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- How do I reach customer service if I have a problem with my order or just a concern in general?
Contact us with your invoice number (If you have one). It is located in your order confirmation that was e-mailed to you upon placing the order and we will get back to you as soon as possible.
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- What are my payment options?
Credit Cards - We accept all major credit cards including American Express, Visa, Discover and MasterCard. There is no surcharge for using our credit card to make purchases. Please be sure to provide your exact billing address and telephone number, the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed automatically upon placement of your order.AmericanAdultMovies.com does not accept money orders, cashier's checks, personal checks, or company checks.
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- What are your shipping charges?
All domestic orders are shipped via United States Postal Service with Delivery Confirmation. This service averages 2 to 8 business days. The shipping and handling charge are $3.79 for the first order and each additional item is discounted.
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- What is Exclusive Movies?
Exclusive movies are sold only at AmericanAdultMovies.com
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- Do you really ship orders the same day?
Yes, If your order is in stock it ships immediately! Orders placed before 1PM (Pacific) Monday-Friday are shipped the same day! Otherwise your order will be shipped the next business day.
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- What sort of packaging do you use?
Your selections are sent in a white envelope. The return address is labeled as "A.A.M." There is absolutely no indication on the packaging that the contents are adult goods.
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- What zone are your DVDs? Will they work in my country?
All our DVDs are Zone 0. This zone plays in every country of the world.
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- Will AmericanAdultMovies.com show up on my credit card statement?
For billing purposes, the payee will show up as "A.A.M."
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- Will I be put on a mailing list and receive e-mail or mail promotions?
American Adult Movies.com knows that you care how information about you is used and shared, and we are not in the business of selling it to others. * WE DO NOT SHARE/SELL ANY CUSTOMER INFORMATION WITH THIRD PARTIES UNDER ANY CIRCUMSTANCE *. AmericanAdultMovies.com knows how frustrating unwanted material can be. You will not receive promotional mail via snail mail nor will you be contacted by telemarketers. You will be put on a list to receive special offers, but you may unsubscribe at any time. Once you unsubscribe, you will be put on a "Global Removal" list which means you will never be mailed again no matter how many times you order from us.
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